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Contact Us: |
If you cant find your answer in our help center you can simply call or email us and we will be glad to assist you with your needs.
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Phone:
Talk to a Snowboard Expert.
Toll Free: 866-766-9253
M-F: 6am - 6pm PST
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In Person :
Mountain Outhouse Retail Shop
1433 st hwy 2
wrightwood ca 92397
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Winter Hours M-F:
8am - 6pm S-S: 8am - 6pm
Please note all items on website
are note at retail location. |
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Welcome to Mountain Outhouse.com. We hope you enjoy browsing through the literally thousands of items available via our on-line snow catalog. Mountain Outhouse.com is dedicated to providing enthusiastic customer service and support to riders who demand the best performing, name brand products, at reasonable prices.
Mountain Outhouse.com is also dedicated to providing the largest and broadest selection of snow products in the world. That is why when you purchase a product from Mountain Outhouse.com you will see if the product is in stock. Unlike other "on-line" snow shops who leave you in the dark as to whether you have just purchased a product that is in stock or whether it has to be ordered, Mountain Outhouse.com utilizes "real time" inventory updates. We must be honest, when something is special ordered it can take anywhere from a few days to several weeks before it is received by Mountain Outhouse.com. Order times vary from company to company and season to season. That is why it is our goal to maintain the largest In-Stock inventory of any on-line snow store. Once Mountain Outhouse.com receives a product it is shipped to you the customer the same day. Stay with us and watch our on-line inventory grow.
Mountain Outhouse.com brings together a team of dedicated people who love riding and believe it is their job to help you enjoy this great sport even more! Every employee shares the same commitment to excellence. A commitment that will assure that each and every customer has a rewarding and enjoyable shopping experience. |
Security of your on-line transaction is paramount at Mountain Outhouse.com. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. All transactions are fully encrypted through Business Security. allows us to encrypt all information being transmitted to Moutain Outhouse.com. Encryption is a process of "scrambling" a message into meaningless characters and numbers, and decrypting is the process of "unscrambling" these messages. Only people with the "Key" to the encryption are allowed to decrypt the information. Only Mounain Outhouse.com has this key. Customers on a global scale can shop privately, confidently and securely.
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| Fraud Prevention |
With Internet transactions we don't know if it is you making a purchase or some scumbag who just likes to dig through your trash can. We are constantly trying new ways to eliminate fraud to make your shopping experience the safest possible. We verify at checkout the Name, Address, Zip code and credit card security code with the associated bank to help insure your security. If you are having problems processing your transaction please make sure that the billing address that you are entering matches exactly with the statement of the card you are using. If you are still having trouble please dont hesitate to call one of our customer service reps for help in resolving the issue.
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The Mountain Outhouse.com uses user names and passwords for two main reasons: 1) User Name and passwords provide security for your account information. No one can view your information without the correct password and user name. When you pick a username and password choose something that only you know and that others cannot easily guess. 2) User names and passwords make it easy for you (and only you) to check out next time you visit Mountain Outhouse.com. If you forget your password, please contact Mountain Outhouse by phone.
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Creating a new Account |
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What is The Mountain Outhouse.com policy on privacy?
Mountain Outhouse.com takes your privacy very serious. Mountain Outhouse.com does not sell or give away sensitive personal information (such as credit card information) to any company outside of Mountain Outhouse.com. Additionally, from time to time manufacturers assist Mountain Outhouse.com with fulfillment and shipping in certain product categories, and in those cases these companies receive your name and shipping address so that they can process and ship orders properly.
What type of information is kept?
If you register with Mountain Outhouse.com, we ask that you register as a new user, and to establish a username and password so that you can access that information if you ever wish to modify it. For security purposes, we ask some questions that are unique, and only you will know. These questions are optional, how old our users are and how they heard about Mountain Outhouse.com
This is the only information you must fill out to have your order processed:
Your first and last name;
Your phone number;
Your address (the address the card is billed to);
The billing address, city, state and country;
Name on the credit card;
Your credit card number and expiration date;
A password question and answer unique for your account.
(A ship-to address is required if different from billing address.)
Secure Server Technology
All transactions, and information gathering, are completed on our secure server. When you're in secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Your browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure." In Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the lower left corner of your browser window will become a solid key in secure mode. If you're using Netscape Communicator 4.0TM or higher, look for the padlock in the same space: it's open in standard mode and closed in secure mode. In Microsoft Internet ExplorerTM, you'll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.
Information we'll NEVER ask
Mountain Outhouse.com does not request sensitive information such as a social security number, a Personal Identification Number (PIN) from a bank or credit card, or a driver's license number.
How do I change my information?
There are three different ways to modify your user information:
1. Log in to Mountain Outhouse.com account.
2. From the checkout area when you modify your account.
3. Call a Customer Service representative.
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Call Center Hours :
Monday - Friday 6AM-6PM Pacific Time
By E-mail:
Questions/ Ra Numbers: - How Can We Help You?
Comments: - Tell Us What You Think of Mountain Outhouse.com
By Phone:
US Customers: 1-866-766-9253 (toll free)
By FAX:
US Customers: 1-760-249-1022
By Mail:
Mountain Outhouse
P.O. BOX 0517
WRIGHTWOOD, CA 92397
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Mountain Outhouse .com stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about Moutain Outhouse.com. That's why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100% refund.
Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. MountainOuthouse.com reserves the right to access a 20% restocking charge on any order of items not normally stocked. Special Order items, SALE Items, Closeout items are NOT returnable. Manufacturer Warranties still apply to sale and special ordered items.
If you should need to return an item contact Mountain Outhouse.com by E-Mail and request a RGA (Returned Goods Authorization) number. Returned items MUST have the RGA number written BOLDLY on the box of the returned item, ITEMS THAT ARE RETURNED WITH NO RA NUMBER ARE REFUSED AT THE SHIPPING DOCK. Return shipping charges are YOUR responsibility. We recommend that you insure the item when shipping. ALL items returned must be in new and unused condition.
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EMAIL LINK: returns@mountainouthouse.com
CLOSEOUTS, SALE ITEMS, CUSTOM ORDERS, DEMO ITEMS and PERSONALIZED ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.
Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor.
All products carry a full manufacturer's warranty. Should you have a problem within the manufacturer's warranty period Mountain Outhouse.com will do everything possible to assist you in taking care of your particular situation.
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| Return Shipping Instructions: |
Our shipping address varies depending on the shipper that is most convient for you. Please make sure to use the correct address as listed below to ensure the fastest turnaround possible. YOU are responsible for shipping to the correct address and any address mistakes are NOT refundable.
UPS/FED-EX SHIPPING ADDRESS : MOUNTAIN OUTHOUSE 1433 ST HWY 2 WRIGHTWOOD CA 92397
US POSTAL SHIPPING : MOUNTAIN OUTHOUSE P.O. BOX 0517 WRIGHTWOOD CA 92397 |
| International Shipping |
| At This time mountain outhouse does not ship to international locations. We are currently looking into our options and regulations on shipping the products we sell to locations outside the USA and will be updating our shipping info when we have established a international policy that is best for our out of country customers. |
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When something is purchased as a "Special Order", it can mean one of several things:
1. It could mean that it is not a normally stocked item and it will be ordered on your behalf.
2. It could mean that it is a normally stocked item but Mountain Outhouse.com is temporarily out of stock or the item is backordered from the manufacturer.
3. It could mean that it is a new item that Mountain Outhouse.com anticipates arriving in the warehouse soon. If you order an item that is listed "Special Order" please allow two to four weeks for delivery.
Should you need something special that you cannot find in the Mountain Outhouse.com on-line catalog simply E-mail us at customerservice@mountainouthouse.com with your request. We will get back with you promptly.
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Mountain Outhouse .com is committed to being your retailer of snow equipment and apparel over the internet. As such, we want you to understand our prices, and the prices that the manufacturers suggest we post for informational purposes.
"SRPs" are suggested retail prices provided to Mountain Outhouse.com by suppliers (such as Ride or 32 Boots). SRPs represent what the manufactures suggest we charge. They are for reference only. The SRPs may or may be not be the price at which the product is commonly sold, or even sold at all, and products may be sold below suggested retail price. Whether other retailers sell at suggested retail price will vary by product, geographic location, type of store, and over time. Suggested retail prices can, however, be used by you as a benchmark by which to compare our discounts from SRP to the discounts from SRP of other companies that sell snow equipment and apparel and likewise post their prices or discounts in relation to the suggested retail price.
Moutain Outhouse.com periodically updates the suggested retail prices posted on its website. As manufacturers provide the latest suggested retail price information to Mountain Outhouse.com, Mountain Outhouse.com updates its website. At times, however, a manufacturer may change a suggested retail price without notice to Mountain Outhouse.com. Thus, the manufacturer of a particular product should be contacted if you want to ensure that you obtain the most up-to-date SRP information available.
If you have any questions or comments about Wakegiant.com's pricing or other policies, please contact us at customerservice@mountainouthouse.com
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